Availability of Goods
Occasionally due to demand some items may be out of stock that the system has not made you aware of. Under these circumstances you will be notified by email and refunded.
Description of Goods
We, at all times, make every effort to describe and photograph goods accurately. Actual products and colours may vary and all measurements are approximate.
We are an internet only retailer and currently only accept paypal payments
Dispatch time and Delivery
We aim to dispatch all orders within 1 - 2 working days of receipt (Monday to Friday).
Orders received after 2pm are deemed to have been received by us on the following morning. Orders received after 2pm on Friday are deemed to have been received by us on the following Monday morning. If there is going to be a delay in despatching your goods we will let you know and advise you of the expected despatch date.
Orders are sent by your chosen postage which is either 1st or 2nd Class Royal Mail delivery.
Heavier orders may be sent by courier and if this is the case you will be notified by email
We want you to enjoy buying from Buttercup Crafts which is why we offer a no quibble refund policy. If you wish to return any product for any reason you can do so within 7 days of receipt for a refund. Please contact us first by email at firstname.lastname@example.org if the error is ours we will also refund the return postage costs.
When returning products please ensure they are safely packaged and you obtain a certificate of postage (free from any post office).
Safe return of items is your responsibility. Items that are damanged on return will be refunded at 50% of original cost.
You must include a copy of your packing slip in with your parcel indicating the item(s) being returned and the reason for return. This will enable us to refund you promptly on receipt of return. We do not offer an exchange policy. Items must be in their original sealed packaging and in a re-saleable condition.
Offensive Weapons Act
Under the offensive weapons act of 1996 we are not permitted to sell knives and certain other articles with blade or point to persons under the age of sixteen.
If you purchase from this site you are accepting the terms and conditions on this site and are certifying that should you be purchasing a knife, blade, scissors or any product with a sharp point, that you are over the age of 16 years of age and agree to provide Buttercup Crafts with truthful and accurate information and to act in accordance with the aforementioned act.
OUR CONTACT INFORMATION
|Our address is:
13 vectis Road
As we are an Internet only retailer email is our preferred method of contact. If you have any questions about our products or your order, please email us. You will get a prompt response during our office hours (8:30am-4pm, Monday to Friday). If we're tied up on the phone, we're not packing orders so keeping it this way makes our mail order service as efficient as possible.